We hold our collection sites and team to the highest standards of quality and professionalism. No matter where we collect the specimen, whether at a collection site or on-site at your place of business, the same standardized processes are used from collection to results reporting. Strict chain of custody procedures are used every step of the way to help ensure the integrity of your specimens and the test results.
In addition to our ongoing training, we validate that sites and collectors follow the appropriate procedures by:
- Conducting anonymous employee collections each month at Patient Service Centers and Preferred Collection Sites utilizing trained collectors (Mystery Shoppers) from our mobile collection network.
- Performing audits of our mobile collection network by dispatching a collector, monitored by a trainer, who is positioned to provide feedback on corrective action.
Review the Quest Diagnostics Collection Brochure for more information.