Online Solutions

ESP: Simplicity from Start to Finish

by Steve Beller on June 21, 2017

When technology is at its best, it combines powerful functionality with intuitive design. The Employer Solutions Portal (ESP) drug testing portal is a great example of this combination. But don’t take our word for it. A longtime client recently wrote us to say, “With ESP, we can set up templates and minimize data entry. It’s so easy, we basically enter the top information and that’s it. Compared to other drug testing portals, it’s efficient and easy to use.” All of the key functionalities, from ordering tests to tracking specimen statuses until the final results are released, are available right from the dashboard. ESP enables Quest Diagnostics customers to manage their drug testing program from a single portal. With ESP, users can:

  • Generate drug test orders using only four fields of data
  • Obtain real-time status updates throughout the screening process
  • Receive email notifications the minute results are available

Learn more about our one-stop drug testing portal by visiting the ESP webpage or downloading our video.

For additional information on drug testing, visit our website or contact us online.

Employers Paying the Price of Substance Abuse

by Steve Beller on May 9, 2017

Substance abuse in the workplace is increasing. For the past several years, data from the Quest Diagnostics Drug Testing Index™ has shown an increase in drug test positivity in the American workforce. We knew that employee drug use was costly to businesses in turnover, absenteeism, accidents, and insurance. However, the actual cost employers bear for employee substance abuse has been somewhat elusive – until now. The National Safety Council (NSC), Shatterproof (a national nonprofit organization), and the National Opinion Research Center (NORC) collaborated to create the Substance Use Cost Calculator for Employers to help estimate the costs of employee drug use on businesses. According to the NSC, the calculator is, “an authoritative, easy-to-use tool providing business leaders with specific information about the cost of substance use (including prescription drug abuse and misuse, alcohol abuse and misuse, opioid and heroin addiction, as well as abuse of other illicit drugs and marijuana) in their workplace.” The calculator combines the latest research on employment costs with data from National Survey on Drug Use and Health (NSDUH).

Using the calculator is simple. Employers enter their industry, company size, and state to estimate the price they might be paying on account of employee substance abuse. For example, the calculator estimates the annual cost of substance abuse for a retail chain in California with 1,000 employees is $370,299. This translates into $132,007 in lost time, $140,693 in job turnover and re-training, and $97,498 in added healthcare spend. In addition to pointing out the costs of substance abuse, the calculator also provides an estimate of potential cost avoidance employers can achieve through employee engagement and treatment assistance.

According to the NSC, “Substance use disorders affect 20.8 million Americans, almost 8 percent of the adult and adolescent population. While 75 percent of these people are part of the workforce, most employers are unaware of the hidden costs associated with these problems. It is estimated that the yearly economic impact is over $442 billion dollars.” Employers absorb a significant portion of those costs in the form of absenteeism, increased healthcare expenses, and lost productivity.

For more information on drug testing, visit our website or contact us online.

See the eCCF Difference for Yourself

April 7, 2017Drug Testing

If a picture is worth a thousand words, imagine how much a 3-minute video can say about electronic custody and control forms (eCCFs). Since we launched eCCF in January, clients have been asking for more information about how it works and the advantages it can bring to their regulated and non-regulated drug testing programs. The […]

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By the Numbers: Going Green with eCCF

March 1, 2017By the Numbers

Our By the Numbers blog series takes a closer look at the numbers, facts, data, and outputs that impact workplace drug testing programs. In this post, we examine the environmental impact of moving from paper-based custody and control forms (CCF) to electronic custody and control forms (eCCF). Paper-based CCFs have been a mainstay of the drug testing […]

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Online Solutions New Website Content

February 7, 2017Drug Testing

One of the most challenging problems we face as marketers is keeping our materials fresh, relevant, and engaging. With that in mind, we are pleased to announce the launch of our new and improved Quest Diagnostics Online Solutions web content. What’s new? We’ve audited and updated all of our online solutions web pages. You can […]

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We’re There When You Need IT: Web Services

January 12, 2017Drug Testing

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing services. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our IT systems, which deliver efficiencies to the drug testing arena. Many companies […]

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Ask the Experts: Getting Started with eCCF

December 21, 2016Webinars

Our recent Gain the eCCF Advantage webinar was well received by many in the drug testing industry. Throughout the presentation, our audience posed a number of questions. Answers to the most frequent and important inquiries from the webinar are provided below as part of our ongoing effort to simplify the complexities of electronic Custody and […]

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We’re There When You Need IT: ESP

December 19, 2016Drug Testing

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our leading IT systems which deliver efficiencies to the drug testing arena. The Employer […]

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Gain the eCCF Advantage Webinar Highlights

November 18, 2016Webinars

In Tuesday’s webinar, experts from Quest Diagnostics shared the benefits of using electronic custody and control forms (eCCF) in federally-regulated drug testing. Charlie Sullivan, Director of Collection Services, and Barbara Rowland, Director of Laboratory Operations, discussed the due diligence it took for Quest to gain HHS National Laboratory Certification Program (NLCP) approval and the impacts […]

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Gain the eCCF Advantage Webinar

November 4, 2016Webinars

It’s not too late to get the inside scoop on what you need to know to easily integrate eCCF into your drug testing program by attending our upcoming webinar called “Gain the eCCF Advantage.” Join us on Tuesday, November 15 at 1 p.m. CT as Quest Diagnostics drug testing experts, Charlie Sullivan, Director of Collection […]

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