Employer Solutions Portal

Online Solutions New Website Content

by Steve Beller on February 7, 2017

One of the most challenging problems we face as marketers is keeping our materials fresh, relevant, and engaging. With that in mind, we are pleased to announce the launch of our new and improved Quest Diagnostics Online Solutions web content.

What’s new? We’ve audited and updated all of our online solutions web pages. You can now review the latest information regarding electronic custody and control forms (eCCF). Read about the ways our drug testing portal has evolved to be a one-stop-shop for all your drug testing needs–from placing orders, to tracking statuses, to reviewing results. Learn how system integrations can seamlessly dovetail into your Applicant Tracking System (ATS) or Human Resources Information System (HRIS). Finally, you can tap into critical information by leveraging the robust results reporting capabilities available to you including drug test results review, activity reports, and monitoring your regulatory compliance.

What’s improved? We analyzed site traffic patterns, page views, and downloaded content to simplify the navigation and improve the organization of our web pages. Our goal was to make it easier than ever for you to locate the information you’re looking for. Check out the Online Solutions new website content today.

For additional information on drug testing, visit our website or contact us online.

We’re There When You Need IT: ESP

by Steve Beller on December 19, 2016

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our leading IT systems which deliver efficiencies to the drug testing arena.

The Employer Solutions Portal, or ESP, is a prime example of the way Quest Diagnostics incorporates customer needs and feedback into developing IT solutions. ESP was first rolled out in 2013. Since that time, the portal has undergone a series of upgrades and improvements. The net of these refinements is a one-stop drug testing portal that allows customers to manage the entire drug testing process from a single site. With ESP, clients can:

  • Quickly configure order templates
  • Customize their dashboard with the functionality and reports they need
  • Order drug tests in as few as 4 “clicks”
  • Select drug test collection sites using Google Maps
  • Receive notifications when drug test results are ready for viewing

More recent enhancements include the ability to view the Medical Review Officer (MRO) results letter in ESP as well as increased functionality to create and manage random drug testing pools. Learn more about these enhancements and how to easily incorporate them on the ESP resource site.

For additional information on drug testing, visit our website or contact us online.