Quest Diagnostics – By the numbers

Turnaround time, customer service, collection site network, new product introductions.

How would you rate your drug testing laboratory on these four pillars of a solid provider? At Quest Diagnostics, we consistently strive to excel in these four key areas. Here’s how…

Turnaround Time
For a routine lab-based urine drug screen, you can expect your negative results to be returned within 24 hours of the specimen arriving at one of our four SAMHSA-certified laboratories. If the initial screen yields a non-negative result, the confirmatory test will be reported within 48-72 hours of receipt. If your results are taking longer than three days, ask yourself what that’s costing you… applicants, time, trust, phone calls, peace of mind.

Customer Service
The only number we need to talk about for service is ONE. If you call during normal business hours, in most cases your call will be answered within ONE minute. In the event that you need to leave a message, it is our policy to return your call within ONE business day.  Regardless, we strive to resolve your issue with a ONE-stop resolution.

We all know how frustrating it can be to wait for a call to be answered or returned. With this in mind, our service team is dedicated to raising the bar on what you’ve come to expect from the word service. You can reach our National Customer Support Center at 800-877-7484.

Collection Site Network
It’s important that your applicant’s have easy access to a local collection site. Convenient collection site locations increase the odds of a timely and successful collection and drug screen.

At Quest Diagnostics our collection site network is unmatched in the industry. With 1000+ company-owned Patient Service Centers (PSCs), 1200+ preferred and 3500+ third party collection sites across the country, your donors have unprecedented access to more than 5500collection site locations. To locate sites in your area, use our Collection Site Locator.

While this is a truly national solution, if you’re on the West Coast the opportunity is better than ever. Our complete PSC network, newly upgraded California SAMHSA laboratory and courier network ensure vast coverage and speedy turnaround times for your drug test results.

Also ask about our onsite collection services and 24/7 capabilities. This nationwide service can produce significant savings for your company.

New Product Introductions
If your drug testing program is not federally regulated, if you need your results (and new employees to start) faster than ever, and if ordering tests and receiving results online suits you, you’re a perfect candidate for our new drug testing solution. We’ve combined an instant urine drug screen with an electronic order and report. Simply order the test online, send your donors to any of our 600+ trained collection sites and check back for the result within 15 minutes of the specimen collection. An additional 1000+ sites are currently being equipped with a goal of over 2000+ sites by the end of the year. Your company now has a convenient, alternative employee screening solution.

If you would like to learn more about this solution, read our online brochure.

For more information about drug testing, visit our website.