Winter Storm Niko may cause delays

Severe snowstorm warnings are in effect for many parts of the northeastern United States. Winter storm Niko has brought heavy snow and high winds, which have created blizzard conditions in some areas. As a result, travel has become dangerous in many areas including Boston, New York City, and Philadelphia.

Be aware that this hazardous storm may impact the logistics and transportation of workplace drug testing specimens as well as supplies like chain of custody forms and drug testing kits. FedEx has prepared contingency plans to handle weather-related service disruptions and we will continuously monitor how specimen shipments may be impacted and potentially redirected in the coming days.

This unpredictable weather may affect our Patient Service Centers as well as preferred collection locations, therefore we suggest you check our website or call ahead to verify service hours for any drug test collection location in these regions as they may adjust their hours of operation because of the storm.

If you need assistance, please contact our National Customer Support Center at or 1.800.877.7484.

In the coming days, telephone wait times may be longer than usual as we assist clients inquiring about the status of specimens impacted by weather. We appreciate your patience as our dedicated team continues to put clients first and show that we’re there when you need us.