Due to inclement weather, FedEx has reported disruptions and shipping delays in several regions across the United States. Please be aware that this hazardous storm may impact the logistics and transportation of drug testing specimens – including urine, oral fluid and hair.
Quest Diagnostics Patient Service Centers (PSCs) and laboratories in the impacted regions may adjust their hours of operation as we encourage our clients, donors and employees to remain safe. As such, we suggest that clients and donors call ahead and verify service hours for any PSC and/or preferred drug test collection location in these regions. If you need additional assistance, please contact our National Customer Support Center at 1.800.877.7484.
Over the coming days, telephone wait times may be longer than usual as we assist clients inquiring about the status of their weather-impacted specimens. Our dedicated team will continue to do everything we can to show that we’re there when you need us. Thank you for your patience during this time.