National customer support center

Your feedback told us that you wanted one group to contact for all of your daily needs, questions and information. And, your responses to our annual satisfaction surveys indicate that our National Customer Support Center is fulfilling those requirements.

The National Customer Support Center can process supply orders, locate specimens or collection sites, provide testing statuses and ensure that you receive your test results and CCF paperwork. The department is staffed from 7 a.m. to 7 p.m. CT – Monday through Friday, with trained professionals equipped to promptly answer your call – typically within 30 seconds – and to successfully satisfy your request while you are on the phone the first time.

The National Customer Support Center has proven to be a valuable resource for your drug testing programs, and we encourage you to continue to involve them in making sure your program is tailored to your needs and operating as smoothly as possible. They can be reached via an online contact us form or at 800-877-7484.

For more information about drug testing, visit our website.