Online Solutions New Website Content

by Steve Beller on February 7, 2017

One of the most challenging problems we face as marketers is keeping our materials fresh, relevant, and engaging. With that in mind, we are pleased to announce the launch of our new and improved Quest Diagnostics Online Solutions web content.

What’s new? We’ve audited and updated all of our online solutions web pages. You can now review the latest information regarding electronic custody and control forms (eCCF). Read about the ways our drug testing portal has evolved to be a one-stop-shop for all your drug testing needs–from placing orders, to tracking statuses, to reviewing results. Learn how system integrations can seamlessly dovetail into your Applicant Tracking System (ATS) or Human Resources Information System (HRIS). Finally, you can tap into critical information by leveraging the robust results reporting capabilities available to you including drug test results review, activity reports, and monitoring your regulatory compliance.

What’s improved? We analyzed site traffic patterns, page views, and downloaded content to simplify the navigation and improve the organization of our web pages. Our goal was to make it easier than ever for you to locate the information you’re looking for. Check out the Online Solutions new website content today.

For additional information on drug testing, visit our website or contact us online.

Ask the Experts: Getting Started with eCCF

by Steve Beller on December 21, 2016

Our recent Gain the eCCF Advantage webinar was well received by many in the drug testing industry. Throughout the presentation, our audience posed a number of questions. Answers to the most frequent and important inquiries from the webinar are provided below as part of our ongoing effort to simplify the complexities of electronic Custody and Control Forms (eCCF).

Can eCCF be used for regulated and non-regulated drug testing?
Yes. eCCF is now available for both regulated (DOT) urine drug tests and non-regulated drug tests. Available non-regulated drug tests include: oral fluid, hair, and Express Results™ Online.

How do I start using eCCF with Quest Diagnostics?
If you are new to Quest Diagnostics, please contact us online or call our National Customer Support Center at 1.866.912.1707 to set up a drug testing account using eCCF. If you are a current client and wish to transition to eCCF, contact your Account Manager or Sales Representative directly.

How do I order a drug test using eCCF?
We recommend that every eCCF drug test start with an online order because it will allow you to view real-time statuses throughout the drug testing process and receive final results electronically. You can order an eCCF using one of Quest Diagnostics systems (e.g., QIS, ESP or Web Services), an Applicant Tracking System (ATS), or a third-party administrator (TPA) ordering system.

Although every system is unique, an eCCF order begins when you enter donor demographics, account information, a test panel code, and choose an eCCF-enabled collection site. Once the order has been successfully submitted, the system will generate an authorization form with instructions for you to provide to the donor. The collection site will have all the information ready when the donor arrives for their drug test.

How can I tell which collection sites are eCCF-enabled?
Our online Collection Site Locator clearly identifies eCCF-enabled collection sites under “Services Offered.” The detail for each collection site will say either: Non-Regulated Electronic CCF or DOT Electronic CCF if the service is offered by that particular location.

If you missed the presentation, visit our webinar page to listen to a recording and to view other presentations. You can also download all of our Frequently Asked Questions about eCCF, and watch our eCCF video.

For additional information on drug testing, visit our website or contact us online.

Gain the eCCF Advantage Webinar Highlights

November 18, 2016 Webinars

In Tuesday’s webinar, experts from Quest Diagnostics shared the benefits of using electronic custody and control forms (eCCF) in federally-regulated drug testing. Charlie Sullivan, Director of Collection Services, and Barbara Rowland, Director of Laboratory Operations, discussed the due diligence it took for Quest to gain HHS National Laboratory Certification Program (NLCP) approval and the impacts […]

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Gain the eCCF Advantage Webinar

November 4, 2016 Webinars

It’s not too late to get the inside scoop on what you need to know to easily integrate eCCF into your drug testing program by attending our upcoming webinar called “Gain the eCCF Advantage.” Join us on Tuesday, November 15 at 1 p.m. CT as Quest Diagnostics drug testing experts, Charlie Sullivan, Director of Collection […]

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Webinar: Gain the eCCF Advantage

October 13, 2016 Webinars

With more than 5.8 million federally-regulated urine drug tests conducted in 2015 alone, electronic custody and control forms (eCCF) represents a tremendous opportunity for companies to improve efficiencies to save time on their drug testing programs. While non-regulated eCCFs have been available for several years, Quest Diagnostics will launch eCCF for federally-regulated testing beginning in […]

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Important Changes With eCCF

October 10, 2016 Urine testing

The content below highlights a number of the changes you should expect as you prepare to make the transition to electronic custody and control forms, or eCCF, for Federal drug testing from Quest Diagnostics. One of the biggest changes is the use of the Specimen ID as the single, identifying number for all drug testing […]

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Speed up Testing with eCCF

September 27, 2016 eCCF

As we reported, Quest Diagnostics was approved on August 5, 2016, by the U.S. Department of Health and Human Services (HHS) National Laboratory Certification Program (NLCP) to perform federally-regulated drug testing using electronic Custody and Control Forms (eCCF). Since our announcement, we have been diligently working to complete the final last steps necessary to allow […]

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Quest Diagnostics Approved to Use eCCF for Federally-Mandated Workforce

August 18, 2016 News

 eCCF dramatically improves efficiency in workplace drug testing Quest Diagnostics, the world’s leading provider of diagnostic services, announced today that the U.S. Department of Health and Human Services (HHS) has authorized the company to perform drug testing using electronic Custody and Control Forms (eCCF) for federally-mandated, safety-sensitive workers. With the approval, Quest becomes the largest workplace drug […]

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eCCF Update: The Paperless Revolution

August 8, 2016 eCCF

We are excited to announce that our laboratory Federal eCCF inspections are complete and that in the last week all four of our drug testing laboratories located in Lenexa, KS (Kansas City), Tucker, GA (Atlanta), West Hills, CA (Los Angeles), and Norristown, PA (Philadelphia) were approved by the U.S. Department of Health and Human Services […]

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My Day in the Lab

June 8, 2016 Drug Testing

My name is Steve. I’m a marketer. I joined Quest Diagnostics Employer Solutions two months ago. My journey has been informative and sometimes challenging as I endeavor to learn a new industry. Today was my induction into “the lab life.” I spent the day watching and listening as our highly-trained (and passionate) laboratory employees walked […]

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