I’m There: Debbie Dervin

by Nicole Jupe on January 19, 2017

A central focus of Quest Diagnostics is helping employers to run effective, drug-free workplace programs from start to finish. With years of experience, Debbie Dervin knows that truly partnering with a client means advocating with passion on their behalf.

In this month’s feature of our “I’m There” series, Debbie describes what we’re there when you need us means to her. Click here to read the full story.

Employer Solutions shares a commitment to being there when our clients and colleagues need us – at every possible opportunity. Through the unique stories from our team, you’ll get a more personal perspective of what that commitment means to them. To learn more about this series, read our introductory post.

For more information about Employer Solutions, visit our website or contact us online.

We’re There When You Need IT: Web Services

by Steve Beller on January 12, 2017

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing services. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our IT systems, which deliver efficiencies to the drug testing arena.

Many companies require integration with the systems they use on a daily basis. Additionally, the requirements for integration vary from client to client. As a result, we’ve created a suite of standard, online web services that allow clients to integrate with the capabilities necessary to support their needs and workflows. Our web services enable true, real-time communication between systems by allowing customers to configure their IT infrastructure to “talk” with our systems using XML messages. Currently, we offer the following real-time integrations for the drug testing process:

  • New orders (regulated and non-regulated)
  • Status (collection complete and at lab)
  • Results (with CCF images)
  • Collection site details
  • Supply orders (kits and forms)

In addition to our standard offerings, we can also develop a completely customized integration into a client’s applicant tracking system (ATS) or human resource information system (HRIS). Quest Diagnostics employs a dedicated team of highly-skilled, experienced professionals to assist with implementations, who are here to help walk you through the process and ensure the integration is as seamless as possible.

Learn more about system integrations by visiting our website or contact us online.

Webinar: Marijuana & the Workplace

January 9, 2017 Webinars

Voters passed new measures this election season to allow recreational and medicinal marijuana use in their states, bringing the count to 29 states where cannabis is “legal” in some form. Research also indicates relaxing attitudes towards marijuana and a 2015 Gallup Poll showed that 1 in 4 people have tried the drug. The Quest Diagnostics Drug Testing […]

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We’re There with National Bobblehead Day

January 6, 2017 We're There

Believe it or not, this Saturday marks the second annual National Bobblehead Day. These disproportionate figurines have been sought-after collector items dating back to the mid-18th century, known then as Nodding-head figures. However, they were not mass-produced until the 1950s during the golden era of baseball. In the 1960s, the Beatles helped propel bobbleheads into the […]

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Post-Accident Positivity Climbs Among American Workers

January 4, 2017 Drug Testing

Our scientific experts have analyzed and published annual workplace drug testing data and insights since 1988 in the Quest Diagnostics Drug Testing Index™ (DTI). After the initiation of drug testing programs by employers in the 1980s, overall positivity rates began to decline. Employers saw how the power of drug-free workplace programs deterred employee substance abuse […]

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2017 Random Testing Rate

December 21, 2016 News

The U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) announced last week that the minimum annual drug testing rate will remain at 25 percent for 2017. Visit the ODAPC website to see a helpful graphic, which outlines the annual minimum drug and alcohol random testing rates established within DOT Agencies and the United States […]

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Ask the Experts: Getting Started with eCCF

December 21, 2016 Webinars

Our recent Gain the eCCF Advantage webinar was well received by many in the drug testing industry. Throughout the presentation, our audience posed a number of questions. Answers to the most frequent and important inquiries from the webinar are provided below as part of our ongoing effort to simplify the complexities of electronic Custody and […]

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We’re There When You Need IT: ESP

December 19, 2016 Drug Testing

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our leading IT systems which deliver efficiencies to the drug testing arena. The Employer […]

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By the Numbers: Heroin Positivity Continues to Rise

December 15, 2016 By the Numbers

Our By the Numbers blog series takes a closer look at the numbers, facts, data, and outputs that impact workplace drug testing programs. In this post, we look at the heroin positivity rate. Headlines continue to put a spotlight on startling statistics about heroin addiction and sometimes feature shocking stories to warn the public of the drug’s dangers. The […]

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Navigating Global Drug Testing Webinar Highlights

December 14, 2016 Webinars

Data privacy, drug screen turnaround time, collection network coverage, and logistics form the pillars of an effective international drug testing program. A “one size fits all” approach cannot be taken because factors such as culture, customs, currency, policies, and laws can vary greatly from country to country. In our most recent webinar, our experts offered […]

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