by Nicole Jupe on January 27, 2012
Comprehensive employee screening programs have dozens of moving parts that you need to manage. Your drug testing provider should be a resource that makes it easier for you to administer the process. But, not all providers do this. So how do you select the right drug testing company?
Start by identifying your objectives regarding who, why and how to drug test. Your drug testing policy should serve as a roadmap. These fundamental considerations should help you to create list of criteria. Other factors such as result accuracy, collection site convenience, turnaround times results reporting and customer service should factor into your final decision.
Choose a provider with drug testing expertise and the ability to answer your technical, legal and logistical questions. Your provider should have proven experience in drug testing with options for both laboratory-based and instant products. In addition, your provider should offer Medical Review Officer (MRO) services to confirm results, and be compliant with federal and state requirements.
After you compare the science, technology and service of potential drug testing providers, take an additional moment to evaluate its personnel. Are they accessible? Do they respond quickly to problems and work to resolve them? Will they go above and beyond and always work to do what is right on your behalf? Do they measure their success based upon your success?
All else being equal, it’s a company’s people that can become the differentiator between a successful program that runs effortlessly and one that is just average.
Be certain that you select a provider that is committed to being there when you need them.
by Aaron Atkinson on December 21, 2011
Three months after launching the industry’s newest oral fluid drug testing system, we are pleased to announce the positive feedback that Oral-Eze® is delighting clients, collectors and donors alike. Feedback from Oral-Eze® users is that it helps to resolve a number of the concerns encountered using other oral fluid drug testing systems on the market. 
With some systems, collectors have no way of knowing if a sufficient quantity of oral fluid is collected. All too often, this results in an inadequate specimen that has to be recollected. With its sample adequacy window, Oral-Eze® resolves this problem. When window turns blue, typically within three to five minutes, enough oral fluid has been collected for testing. In the rare event that donor dry mouth prevents the window from turning blue, a collector can make an informed decision, as to whether sample should be sent to the lab or if an alternate collection should be performed. Whether the window turns blue, or a maximum collection time of 10 minutes elapses, Oral-Eze® provides an informed collection. And while 10 minutes may seem like a long collection time, consider how little oral fluid that same donor would have provided on a different device that was only in the mouth for two, three or five minutes.
Oral-Eze® also solves a primary concern presented by older devices which are treated with common salts and other substances designed to artificially “enhance” specimen collection. The Oral-Eze® collection pad is not chemically treated and has no unpleasant salty or citric taste. Numerous collectors have reported that this is a significant enhancement for their donors who often complained about the “bad taste” of some other devices.
As outlined in our video on www.Oral-Eze.com, the chain of custody seals and paperwork are nearly identical to other drug tests. Experienced collectors appreciate the fact that we mirror their existing workflow, while new collectors indicate that the instructions that we provide are thorough, detailed and easy to understand.
To date, more than 300 customers have made the transition to Oral-Eze® and as a result our laboratory is processing thousands of specimens each week. We encourage you to make the switch today, and to start enjoying the functional and technological benefits of the Oral-Eze® oral fluid drug testing device.
If you have any questions or to get started with Oral-Eze®, please contact our National Customer Support Center at (800) 877-7484.
Comprehensive employee screening programs have dozens of moving parts that you need to manage. Your drug testing provider should be a resource that makes it easier for you to administer the process. But, not all providers do this. So how do you select the right drug testing company?