Collections

New Collection Site Locator – Coming Soon

by Pablo Bolanos on May 26, 2017

As the world’s leading provider of diagnostic testing, information, and services, we empower people to take action to improve health outcomes. This journey often starts with a specimen collection. Whether the visit is for a wellness screening, a glucose tolerance test, or a drug screen, locating the right collection site is a critical step in the process.

While our existing online collection site locator and appointment scheduler is used thousands of times each day by our clients and donors, we saw an opportunity to redesign and improve this resource to better meet the needs of our users. We’re excited about the upcoming changes and want to share with you some of the highlights:

  • Mobile functionality, providing access on all of your devices is the single biggest feature of our new beta:
  • Real-time analytics of current wait times
  • Live infographics detailing average wait times throughout the day
  • Detailed parking information
  • Improved geo-mapping for accurate location services and directions

In addition, the new locator will look, act, and function more intuitively. Stay tuned to our blog for more tips and previews of our new collection site locator which is set to launch this summer.

To learn more about our collection network, visit our website or contact us online.

Drug Test Collections When You Need Them

by Pablo Bolanos on March 31, 2017

Every accident is different, as are the causes behind them. And while the environment, human error, and equipment failures are frequent causes, all too often we also see the use of alcohol and drugs playing an influential role. According to the Quest Diagnostics Drug Testing Index™, the percentage of employees in the combined U.S. workforce testing positive for drugs has steadily increased over the last three years to a 10-year high.

“On-site drug test specimen collections after an accident are quite common. Our response time is critical. Tensions can run high during these post-accident situations and it’s vital that we collect the specimen as soon as possible,” said Charlie Sullivan, Director, Collection Services and Vendor Payment, Quest Diagnostics.

When an individual cannot go to a bricks-and-mortar location for a scheduled drug test collection, the only option may be an emergency, on-site collection. In these situations which, sometimes occur off-hours or in a remote location, one of our 6,000+ trained collectors will come to your job site to complete the emergency drug and alcohol collection regardless of the day of the week, time of day, or location. Tapping into this vast network simplifies the drug testing process at a time when simple, predictable, and dependable service is critical.

Some key features of our 24/7 drug test collections service include:

  • 200+ dispatch offices
  • An average response time of less than two hours
  • 24/7 customer call center to ensure proper adherence to your protocols
  • Properly equipped team with the necessary training and supplies
  • U.S. Department of Transportation (DOT) collection and customized scripts available to comply with your company’s custom drug testing policies

Rest assured that no matter where or when we collect the specimen, the same protocols and strict chain-of-custody procedures are used, from specimen collection to results reporting.

For more information on 24/7 emergency collections, visit our website or contact us online.

Ask the Experts: Drug Test Collection Quality

September 30, 2016Collections

Question: With thousands of collectors across the U.S., how does Quest Diagnostics help ensure the quality of each drug test collection? As one of the first steps in the drug testing process, collections help build the foundation that enables our laboratories to operate as efficiently as they do. As such, it is imperative that we […]

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By the Numbers: 24/7 Emergency Collections

September 29, 2016Collections

Our By the Numbers blog series takes a closer look at the numbers, facts, data, and outputs that impact workplace drug testing programs. In this post, we look at the numerical values that enable our 24/7 emergency collections to operate as efficiently as they do. While our nationwide network of more than 8,000 collection sites […]

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Ask the Experts: Drug Test Collection Site Options

July 26, 2016Collections

Question: With three types of drug test collection sites and thousands of locations, how do employers know which location best meets their needs? Our drug test collection site network consists of more than 8,000 locations across the U.S. This vast geographical coverage helps provide a convenient experience for our employer customers and their donors. That […]

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Stretch Your Dollar with On-Site Collections

March 24, 2016Collections

According to the U.S Department of Labor, drug use costs employers billions of dollars annually in lost productivity and healthcare expenditures. As a result, many employers choose to invest in drug testing programs in an effort to reduce their costs and yield a positive return on investment (ROI). The best drug testing programs are not […]

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Collection Sites Outfitted for eCCF

February 5, 2016Collections

As we ramp up for the new Federal electronic Custody and Control Form (eCCF), developments and initiatives across our organization are nearly complete. After decades of using the traditional paper Custody and Control Form for drug testing ordering, specimen collection processing and chain of custody documentation for workplace drug testing, our collection sites are ready to use eCCF for […]

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Drug Test Collections Webinar Highlights

November 3, 2015Collections

Collections are a critical piece of the drug testing process and understanding your choices is important as you select a drug testing provider. Charlie Sullivan, Collection Services Manager at Quest Diagnostics, recently presented a webinar where he shared insights to help you better evaluate your collection services options as you work to select the best […]

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Webinar: Evaluating your Drug Test Collection Options

October 2, 2015Collections

With more than 8,000 collection sites, how do I know which location best meets my needs and is the most convenient for my donors? What are my alternatives if sending a donor to a collection site is not feasible? How do collection sites ensure consistency and quality? Collections are a critical piece of the drug […]

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Drug Test Collections Wherever, Whenever

August 24, 2015Collections

Our nationwide network of more than 8,000 drug test collection sites provides local, convenient and reliable collection services; yet for some situations, an on-site collection may be a better option. Accidents – by their very nature – are incidental, unplanned and can occur at any moment. As such, it may be difficult to send a […]

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