Tag: customer satisfaction
Celebrate Customer Service Week with us
We are committed to being there for our customers through a multi-tiered approach to customer service through online information, online forms, interactive voice response, and live customer service representatives.
Customer survey: taking action from insight
At Quest Diagnostics, we’re working hard to do things differently – and better.
I’m There: Charlie Sullivan
Quest Diagnostics shares a commitment to being there when our clients and employees need us – at every possible opportunity.
I’m There: Carolyn Loza
Quest Diagnostics shares a commitment to being there when our clients and colleagues need us – at every possible opportunity.
Our continuous quest towards improving customer satisfaction
We have made key improvements to our collection services, customer support and laboratory operations in an effort to improve customer satisfaction.
Industry leadership – Exceptional service
The fifth and final driver in our series on drug testing industry leadership is Exceptional Service.
New to drug testing: Customer satisfaction
Research has shown when a person is satisfied with a company or service they are likely to share their positive experience with one or two people.
Customer satisfaction results
Each year we survey a portion of our customers to help us determine what we are doing well and what we should improve upon.
