customer satisfaction

I’m There: Joshua Weaver

by Steve Beller on August 14, 2017

Not limiting ourselves to a defined job role sets Quest Diagnostics apart from the competition. Joshua Weaver, Specimen Custodian in our Lenexa, Kansas laboratory, believes in taking action to do whatever needs to be done. His commitment to delivering above and beyond expectations demonstrates how our we’re there mindset is ingrained in our culture.

In this month’s feature of our “I’m There” series, Joshua describes what we’re there when you need us means to him. Read the full story.

Quest Diagnostics Employer Solutions shares a commitment to being there when our clients and colleagues need us – at every possible opportunity. Through unique stories from our team, you’ll get a more personal perspective of what that commitment means to them. To learn more about this series, read our introductory post.

For more information about drug testing, visit our website or contact us online.

I’m There: Roselyn Alviar

by Nicole Jupe on April 13, 2017

As a strong advocate for both clients and teammates, Roselyn Alviar jumps in to help out wherever she can and fosters camaraderie in the laboratory. She troubleshoots problems to maximize efficiency with faster workflows and consistently offers exceptional service. Together, she and her department always rally to get the job done right.

In this month’s feature of our “I’m There” series, Roselyn describes what we’re there when you need us means to her. Read the full story.

Employer Solutions shares a commitment to being there when our clients and colleagues need us – at every possible opportunity. Through the unique stories from our team, you’ll get a more personal perspective of what that commitment means to them. To learn more about this series, read our introductory post.

For more information about Employer Solutions, visit our website or contact us online.

I’m There: Charlie Sullivan

March 6, 2017We're There

Charlie Sullivan believes that if we take care of our employees, in turn, they will take care of our customers. As a result, he trains and mentors his team to focus on providing a seamless experience at our collection sites so that a donor’s first impression is a positive one. He understands that our frontline […]

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I’m There: Carolyn Loza

February 14, 2017We're There

Employers understand the serious consequences of alcohol and substance abuse. When an accident or emergency occurs at work, tensions can run high. Carolyn Loza remains committed to ensuring that all aspects of the drug testing process run smoothly, especially in stressful situations. In this month’s feature of our “I’m There” series, Carolyn describes what we’re there […]

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I’m There: Debbie Dervin

January 19, 2017We're There

A central focus of Quest Diagnostics is helping employers to run effective, drug-free workplace programs from start to finish. With years of experience, Debbie Dervin knows that truly partnering with a client means advocating with passion on their behalf. In this month’s feature of our “I’m There” series, Debbie describes what we’re there when you need […]

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Our Continuous Quest Towards Improving Customer Satisfaction

September 10, 2015News

“When I call for support, I’d like you to answer the phone faster and more politely.” “Your drug testing web portal is extremely slow and needs to be fixed.” “Confirmation testing results take too long, inhibiting my hiring process.” It’s been said that if you don’t want to know the answer, you shouldn’t ask the […]

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Industry Leadership – Exceptional Service

June 2, 2014News

Over the past five weeks, we’ve outlined the key components of Our Quest Towards Drug Testing Industry Leadership. In our initial post, we shared an overview of what industry leadership means to us, and a key question by which we hold ourselves accountable – ‘to what degree would our clients agree that we are demonstrating we’re there […]

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New to Drug Testing: Customer Satisfaction

August 14, 2013New to Drug Testing

Week #15 A few months ago, I had to purchase a new mobile phone. The process was more time consuming than I had hoped. The company originally sold me a phone that was defective and I had to take it back the next day to get a new one. Before I left the store, the […]

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Customer Satisfaction Results

October 28, 2009News

Each year we survey a portion of our customers to help us determine what we are doing well and what we should improve upon. The item that struck us this year is the fact that 84% of respondents indicated that they are likely or extremely likely to recommend Quest Diagnostics’ drug testing services. If you […]

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