Tag: customer satisfaction

Drug Testing

Customer survey: taking action from insight

August 13, 2018 By

At Quest Diagnostics, we’re working hard to do things differently – and better.

We're There

I’m There: Charlie Sullivan

March 6, 2017 By

Quest Diagnostics shares a commitment to being there when our clients and employees need us – at every possible opportunity.

We're There

I’m There: Carolyn Loza

February 14, 2017 By

Quest Diagnostics shares a commitment to being there when our clients and colleagues need us – at every possible opportunity.

News

Our continuous quest towards improving customer satisfaction

September 10, 2015 By

We have made key improvements to our collection services, customer support and laboratory operations in an effort to improve customer satisfaction.

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Industry leadership – Exceptional service

June 2, 2014 By

The fifth and final driver in our series on drug testing industry leadership is Exceptional Service.

New to Drug Testing

New to drug testing: Customer satisfaction

August 14, 2013 By

Research has shown when a person is satisfied with a company or service they are likely to share their positive experience with one or two people.

News

Customer satisfaction results

October 28, 2009 By

Each year we survey a portion of our customers to help us determine what we are doing well and what we should improve upon.