workplace drug testing

Advancing our online solutions

by Brie Edmonds on September 19, 2017

Moore’s law, in its broadest definition, states that technological advancements will continue at an exponentially rapid rate. At Quest Diagnostics, we know that when employers want to drug test an applicant or employee, they often need an electronic means by which to order, track, and review the progress of that test. With those two ideas in mind, our teams of experts work tirelessly to improve our customer’s online experience.

The Employer Solutions Portal (ESP) customer portal is consistently used by thousands of users on a weekly basis. To continue our commitment to excellence, we recently asked our active users for their feedback and perspectives on the system.

Here are a few highlights from our respondents:

  • 85% agree that their transition to ESP was simple
  • 82% agree that ESP is easy to use
  • 75% agree that ESP provides the necessary program management reporting
  • 73% agree that ESP is a reliable means by which to manage forms electronically
  • 71% agree that ordering a drug test is simple
  • 70% would highly recommend ESP to a colleague or associate
  • 64% agree that ESP makes it easy to locate a collection site

When asked for more detail, comments such as these emerged:

“The program is very user friendly and when I’ve had to call and speak to someone, they were great.”
“I like that I get the drug test results in a timely manner.”
“I find Quest Diagnostics to be professional and easy to work with in all regards.”
“Outstanding customer service – every time I call, they are helpful.”

While this positive feedback reaffirms our systems are meeting the needs of our users, this isn’t the feedback that compels us to do better. We’re far more motivated by the five percent of respondents who indicated their dissatisfaction with the system, its user-friendliness, their transition, etc. And while it’s hard to make everybody happy, our we’re there when you need us commitment drives us to try.

If you’re an ESP user, will become an ESP user, or want to start using ESP, here are five important resources that will help to ensure a favorable experience:

  1. ESP resource website – a one-stop-shop for training, tutorials, FAQs, and guides
  2. ESP video – learn about functionality, shortcuts, and system benefits
  3. ESP brochure – get the most out of this intuitive system by harnessing its full potential
  4. ESP contact us – submit the form and one of our representatives will connect with you
  5. ESP helpdesk – reachable by calling 1.855.748.7850

The vast majority of our customers agree that our online drug testing portal works, is easy to use, and improves the drug testing programs. But learning how to leverage a new system can be intimidating. We understand. Change is hard. But like Moore said, advancements are coming and they are coming fast. Paper drug testing forms will soon be a thing of the past as more companies leverage the advantages of online solutions. If technology isn’t your thing and you worry you may be among the five percent for whom a bad experience seems inevitable, taking a few minutes to utilize the resources listed above will go a long way to exponentially improving your odds of having a great experience with ESP.

For more information on drug testing, visit our website or contact us online.

Ask the Experts: Drug Testing Cutoffs

by Nicole Jupe on July 18, 2017

Question: Can you explain cutoff levels for laboratory-based drug testing?

In workplace drug testing, the industry standard process involves two-tiered testing – an initial screen on one portion of the specimen, followed by a confirmatory test on a second portion of the original specimen. The initial test is designed to separate negative specimens from further consideration. The confirmatory test uses definitive methods, such as chromatography-mass spectrometry (e.g., GC-MS, LC-MS/MS), that specifically identify and quantify the drug/metabolite in the specimen. Drug testing detects the presence of drugs and drug metabolites using cutoff levels to determine whether a specimen tests positive or negative for the use of a specific drug.

Cutoff levels are expressed in nanograms (ng) per milliliter (mL) for urine and oral fluid testing or picograms (pg) per milligram (mg) for hair testing. It is important to select a specimen type and cutoff level based on the desired window of detection and any regulatory requirements. Only when a drug or drug metabolite is identified at a concentration equal to or above the administrative cutoff is a specimen reported by the laboratory as positive. Consequently, a negative drug test does not necessarily mean that no drug is present. While that may be the case, other possible interpretations are that a drug was present below the cutoff or the testing panel did not include the drug the individual was using.

Cutoff levels for federally-regulated drug testing programs are established based on mandatory guidelines set by U.S. Department of Health and Human Services (HHS). Additionally, the U.S. Department of Transportation’s (DOT) rule 49 CFR Part 40 harmonizes with HHS and describes the required procedures for conducting drug and alcohol testing for the federally-regulated transportation industry. Many non-regulated employers mirror the cutoff levels established by the government while others customize their drug testing panels to be more sensitive to certain drugs based upon their program needs and unique workforce.

Download our Complete Line of Drug Testing Solutions to see the most commonly ordered non-regulated drug test panels and their cutoff levels.

Take our Drug Testing Needs Assessment to evaluate the benefits of different solutions for your program goals.

For more information about drug testing, visit our website or contact us online.

Increases in Illicit Drugs, Including Cocaine, Drive Workforce Drug Positivity to Highest Rate in 12 Years

May 16, 2017Drug Testing

The Quest Diagnostics Drug Testing Index™ (DTI) reveals insights into patterns of drug use among the American workforce. It has been published annually for more than 25 years as a public service for government, employers, policymakers, media, and the general public. This year’s report will be presented at the Drug and Alcohol Testing Industry Association […]

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2017 National Prescription Drug Take-Back Day

April 14, 2017News

An ambulance blazes by a sea of idling cars in the midst of evening rush-hour. Weaving through traffic, the EMT’s singular goal is to arrive at the emergency room as quickly as possible. The passenger is a victim of accidental prescription drug poisoning. This scenario plays out daily in cities across the country. In fact, […]

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Winter Storm Stella May Cause Delays

March 14, 2017News

The National Weather service has issued winter storm warnings throughout the northeast, with likely impacts including Boston, Philadelphia, Baltimore, and Washington D.C. In addition, blizzard warnings have also been issued from northeast New Jersey to far southeast New York and southern Connecticut. Be aware that this hazardous storm may impact the logistics and transportation of […]

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I’m There: Charlie Sullivan

March 6, 2017We're There

Charlie Sullivan believes that if we take care of our employees, in turn, they will take care of our customers. As a result, he trains and mentors his team to focus on providing a seamless experience at our collection sites so that a donor’s first impression is a positive one. He understands that our frontline […]

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We’re There When You Need Us – 5 Years Strong

March 3, 2017Drug Testing

While businesses are driven by profits and the necessity to grow, a team is shaped by people and their collective energy and commitment to drive both the business and culture forward. In 2011, we embarked on a journey with the goal of gaining a better understanding about our culture and its impacts on our customers, […]

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By the Numbers: Heroin Positivity Continues to Rise

December 15, 2016By the Numbers

Our By the Numbers blog series takes a closer look at the numbers, facts, data, and outputs that impact workplace drug testing programs. In this post, we look at the heroin positivity rate. Headlines continue to put a spotlight on startling statistics about heroin addiction and sometimes feature shocking stories to warn the public of the drug’s dangers. The […]

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Navigating Global Drug Testing Webinar Highlights

December 14, 2016Webinars

Data privacy, drug screen turnaround time, collection network coverage, and logistics form the pillars of an effective international drug testing program. A “one size fits all” approach cannot be taken because factors such as culture, customs, currency, policies, and laws can vary greatly from country to country. In our most recent webinar, our experts offered […]

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By the Numbers: Drug Detection Window by Specimen Type

December 5, 2016By the Numbers

Our ongoing By the Numbers series takes a closer look at the numbers, facts, and data that impact workplace drug testing programs. This week, we examine one of the most frequently asked questions we receive as a laboratory: how long can drugs be detected using a drug test? The answer is not simple as you might think, […]

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