Tag: customer support

We're There

Celebrate Customer Service Week with us

October 6, 2020 By

We are committed to being there for our customers through a multi-tiered approach to customer service through online information, online forms, interactive voice response, and live customer service representatives.

We're There

I’m there: Anthony Magazzolo

May 21, 2019 By

Anthony Magazzolo nurtures strong connections throughout our business to help our extensive, nationwide, drug testing collection network run smoothly.

Online Solutions

Online customer support

June 30, 2016 By

Our customer support webpage provides links for some of the most common inquiries we receive including specimen statuses and what to expect at a drug test.

News

Our continuous quest towards improving customer satisfaction

September 10, 2015 By

We have made key improvements to our collection services, customer support and laboratory operations in an effort to improve customer satisfaction.

We're There

Customer support improvements

June 10, 2015 By

Our new Interactive Voice Response system will provide newly updated options for all inbound calls into our 1-800-877-7484 customer support line.

New to Drug Testing

New to drug testing: Customer service

August 29, 2013 By

Our Customer Support Center is open twelve hours a day and is staffed by more than 30 representatives.

News

National customer support center

May 5, 2010 By

Your feedback told us that you wanted one group to contact for all of your daily needs, questions and information.

News

National customer support center

March 17, 2010 By

Your feedback told us that you wanted one group to contact for all of your daily needs, questions and information.