Patient Service Center

Drug Testing Do’s and Don’ts

by Pablo Bolanos on November 14, 2017

Its 6:00 a.m. and the sound of your alarm fills the calm morning air. You’re certain that wonderful wake up sound is a bit early and hit snooze to catch a bit more rest. You finally wake up and when you do, you’re immediately hopeful, because today could mark the beginning of a new chapter. As you sit down next to your closest friend—coffee—you take a moment to reflect on your journey and replay the steps you’ve taken to change one of the most important aspects of your life—where you work.

During the past month, you’ve written down potential interview questions, calmed your nerves during face-to-face meetings, and rehearsed the perfect tone when you assert yourself as the best-suited candidate for the job. Prospective employers met you, listened, and got to know you better, and, at last, one manager recognized that your talent would be a great fit for the team and made you a conditional job offer. Before walking proudly into your new job, there is one last step—you must complete and pass a drug test.

As the most common reason for testing, a pre-employment drug test, helps employers proactively protect themselves from the negative impacts of hiring a drug user. The process kicks off when an employer gives the candidate instructions to provide a urine, oral fluid or hair drug test specimen. The test is typically conducted at an off-site location like a Quest Diagnostics Patient Service Center by a professional test administrator. It’s significant to note that the drug testing process is standardized across our network, meaning the same strict regimen occurs no matter which Quest site you visit. Our staff is trained to be welcoming, respectful, and to consistently follow strict guidelines.

Your part in the process is simple, yet equally important, to ensuring a successful drug test collection. With the goal of making sure that you, as well as others in the waiting area, have a safe and pleasant experience, we have compiled 10 helpful tips:


For information about your upcoming drug test from Quest, visit our website or contact us online.


New Collection Site Locator – Coming Soon

by Pablo Bolanos on May 26, 2017

As the world’s leading provider of diagnostic testing, information, and services, we empower people to take action to improve health outcomes. This journey often starts with a specimen collection. Whether the visit is for a wellness screening, a glucose tolerance test, or a drug screen, locating the right collection site is a critical step in the process.

While our existing online collection site locator and appointment scheduler is used thousands of times each day by our clients and donors, we saw an opportunity to redesign and improve this resource to better meet the needs of our users. We’re excited about the upcoming changes and want to share with you some of the highlights:

  • Mobile functionality, providing access on all of your devices is the single biggest feature of our new beta:
  • Real-time analytics of current wait times
  • Live infographics detailing average wait times throughout the day
  • Detailed parking information
  • Improved geo-mapping for accurate location services and directions

In addition, the new locator will look, act, and function more intuitively. Stay tuned to our blog for more tips and previews of our new collection site locator which is set to launch this summer.

To learn more about our collection network, visit our website or contact us online.

Ask the Experts: Drug Test Collection Quality

September 30, 2016Collections

Question: With thousands of collectors across the U.S., how does Quest Diagnostics help ensure the quality of each drug test collection? As one of the first steps in the drug testing process, collections help build the foundation that enables our laboratories to operate as efficiently as they do. As such, it is imperative that we […]

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Simple and Seamless Clinical Testing

July 7, 2016Clinical testing

Preventative health checks, workplace wellness screenings, and first-to-market tests for viruses like H1N1 and Zika can all be performed at Quest Diagnostics laboratories. For the vast majority of patient, physician and employer encounters with Quest, doing business with us is as simple as setting up an account and leveraging a local Patient Service Center and […]

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Winter Storm Jonas May Cause Delays

January 22, 2016News

Due to inclement weather, FedEx has reported disruptions and shipping delays in several regions across the United States. Please be aware that this hazardous storm may impact the logistics and transportation of drug testing specimens – including urine, oral fluid and hair. Quest Diagnostics Patient Service Centers (PSCs) and laboratories in the impacted regions may […]

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Papal Visit may Impact Access to Collection Sites

September 18, 2015News

In anticipation of Pope Francis’ visit to the United States next week, transportation throughout the Northeast is expected to be significantly impacted as major highways are scheduled to close. As such, Quest Diagnostics Patient Service Centers in that region may have truncated schedules between Friday, September 25 and Monday, September 28. We encourage you to […]

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Winter Storm May Cause Delays

March 4, 2015News

Due to inclement weather, FedEx has reported disruptions and shipping delays in several regions across the United States. Please be aware that this hazardous weather may impact the logistics and travel of drug testing specimens – including urine, oral fluid and hair. Quest Diagnostics Patient Service Centers (PSCs) and laboratories in these regions may adjust […]

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Drug Testing Collection Site Network

July 15, 2014Collections

Our drug testing collection site network consists of more than 8,000 locations across the country, and helps to ensure a convenient, consistent, high-quality experience for the donors of our employer customers. But not all collection sites are created equal, and it’s important to know the differences between each type of site when making a location […]

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Appointment Scheduling

July 17, 2013Collections

One of our primary goals as your workplace drug testing provider is to deliver fast, convenient collection and testing options that fit into your schedule. With our online collection scheduling system, collection site visits can be booked quickly and easily. With our easy-to-use online tools, it’s never been simpler to locate a Quest Diagnostics collection […]

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Fixed-Site Collection Network

July 11, 2013Collections

We provide unparalleled access to a combined nationwide network of more than 8,000 drug testing collection sites, including 1,200 company-owned and operated Patient Service Centers (PSCs) and 1,500 preferred third-party collection site locations. We offer a wide variety of specimen collection options, making drug testing simple for your company and more convenient for your employees. […]

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