Tag: Patient Service Center

Ask the Experts

Ask the Experts: Drug test turnaround times

December 18, 2017

Learn more about drug test turnaround times, lab processes, and choosing a collection site that can lead to faster turnaround times.


Winter storm may cause delays

March 4, 2015

Due to inclement weather, FedEx has reported disruptions and shipping delays in several regions across the United States.


Appointment scheduling

July 17, 2013

With our online collection scheduling system, collection site visits can be booked quickly and easily.


Fixed-site collection network

July 11, 2013

Quest Diagnostics provides unparalleled access to a combined nationwide network of more than 8,000 drug testing collection sites.


New to drug testing: Collection services

July 2, 2013

Last week I visited a Quest Diagnostics Patient Service Center and a preferred third-party collection site to learn more about the collection process.


Restroom requirements for on-site collection events

July 5, 2011

We have more than 6,000 mobile collectors available to perform these events. Contact our National Customer Support Center at 800-877-7484.


Direct observed collections

October 15, 2009

For the past month, Federally-mandated return-to-duty and follow-up drug test collections have been directly observed.


1000 eReq collection sites

October 15, 2009

This week we turned on the 1,000th collection site that can perform electronic drug test collections. The network and its convenience continue to grow.