process improvement

We’re There When You Need IT: Web Services

by Steve Beller on January 12, 2017

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing services. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our IT systems, which deliver efficiencies to the drug testing arena.

Many companies require integration with the systems they use on a daily basis. Additionally, the requirements for integration vary from client to client. As a result, we’ve created a suite of standard, online web services that allow clients to integrate with the capabilities necessary to support their needs and workflows. Our web services enable true, real-time communication between systems by allowing customers to configure their IT infrastructure to “talk” with our systems using XML messages. Currently, we offer the following real-time integrations for the drug testing process:

  • New orders (regulated and non-regulated)
  • Status (collection complete and at lab)
  • Results (with CCF images)
  • Collection site details
  • Supply orders (kits and forms)

In addition to our standard offerings, we can also develop a completely customized integration into a client’s applicant tracking system (ATS) or human resource information system (HRIS). Quest Diagnostics employs a dedicated team of highly-skilled, experienced professionals to assist with implementations, who are here to help walk you through the process and ensure the integration is as seamless as possible.

Learn more about system integrations by visiting our website or contact us online.

We’re There When You Need IT: ESP

by Steve Beller on December 19, 2016

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our leading IT systems which deliver efficiencies to the drug testing arena.

The Employer Solutions Portal, or ESP, is a prime example of the way Quest Diagnostics incorporates customer needs and feedback into developing IT solutions. ESP was first rolled out in 2013. Since that time, the portal has undergone a series of upgrades and improvements. The net of these refinements is a one-stop drug testing portal that allows customers to manage the entire drug testing process from a single site. With ESP, clients can:

  • Quickly configure order templates
  • Customize their dashboard with the functionality and reports they need
  • Order drug tests in as few as 4 “clicks”
  • Select drug test collection sites using Google Maps
  • Receive notifications when drug test results are ready for viewing

More recent enhancements include the ability to view the Medical Review Officer (MRO) results letter in ESP as well as increased functionality to create and manage random drug testing pools. Learn more about these enhancements and how to easily incorporate them on the ESP resource site.

For additional information on drug testing, visit our website or contact us online.

Time Tested Technology

October 28, 2016Online Solutions

Advances in technology can bring benefits such as greater efficiencies as well as time and cost savings to businesses. The drug testing industry is no exception. Developments in information technology (IT) over the last several years have brought about a number of online solutions including: ordering, collection site locators, appointment scheduling, status tracking, and test […]

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Ask the Experts: Six Sigma Quality

October 18, 2016Ask the Experts

Question: What is Six Sigma? Six Sigma is defined by the Council for Six Sigma Certification as “a set of business tools, statistical theory, and quality control knowledge that helps improve your business procedures. A Six Sigma process is expected to be free of defects with no more than 3.4 defective defects per million opportunities (DPMO).” […]

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