what is six sigma

We’re There When You Need IT: ESP

by Steve Beller on December 19, 2016

Quest Diagnostics is best known for the accuracy and reliability of our laboratory drug testing. Perhaps less well known, but equally important for our clients, are our information technology (IT) systems and products. In this series, we will highlight several of our leading IT systems which deliver efficiencies to the drug testing arena.

The Employer Solutions Portal, or ESP, is a prime example of the way Quest Diagnostics incorporates customer needs and feedback into developing IT solutions. ESP was first rolled out in 2013. Since that time, the portal has undergone a series of upgrades and improvements. The net of these refinements is a one-stop drug testing portal that allows customers to manage the entire drug testing process from a single site. With ESP, clients can:

  • Quickly configure order templates
  • Customize their dashboard with the functionality and reports they need
  • Order drug tests in as few as 4 “clicks”
  • Select drug test collection sites using Google Maps
  • Receive notifications when drug test results are ready for viewing

More recent enhancements include the ability to view the Medical Review Officer (MRO) results letter in ESP as well as increased functionality to create and manage random drug testing pools. Learn more about these enhancements and how to easily incorporate them on the ESP resource site.

For additional information on drug testing, visit our website or contact us online.

Time Tested Technology

by Steve Beller on October 28, 2016

time-machine-2Advances in technology can bring benefits such as greater efficiencies as well as time and cost savings to businesses. The drug testing industry is no exception. Developments in information technology (IT) over the last several years have brought about a number of online solutions including: ordering, collection site locators, appointment scheduling, status tracking, and test results. More recently, the advent of electronic custody and control forms (eCCF) delivered a number of these important benefits for federally-regulated urine testing, which up until this point had been a paper-based process.

For technology to consistently deliver these benefits, it must be reliable.  A well-known benchmark for reliability is Six Sigma, which equates to 99.999% system availability. This is the high standard to which major utilities like the power company or your phone provider are held. On average, Quest Diagnostics system availability, or up-time, averages between 99.61% and 99.98%. While these scores are considered excellent, we understand the inconvenience any system delay or outage can cause for our clients, and as such we continually strive to improve as we aspire to perform at the near perfect Six Sigma standard.

Within the drug testing industry, Quest Diagnostics is a leader when it comes to delivering cutting-edge technology. Our commitment to quality is evident in all of our IT solutions, including the Employer Solutions Portal which provides the backbone to enable digital drug testing for our clients.

Visit our website to learn more about our online solutions or contact us online.

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Ask the Experts: Six Sigma Quality

October 18, 2016Ask the Experts

Question: What is Six Sigma? Six Sigma is defined by the Council for Six Sigma Certification as “a set of business tools, statistical theory, and quality control knowledge that helps improve your business procedures. A Six Sigma process is expected to be free of defects with no more than 3.4 defective defects per million opportunities (DPMO).” […]

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