Tag: customer service

We're There

I’m There: Bill Rhone

February 8, 2016

Employer Solutions shares a commitment to being there when our clients and colleagues need us – at every possible opportunity.

We're There

A drug testing provider you can rely on

October 28, 2015

Our commitment to our customers is simple – we want to show that we’re there when you need us. It's our intentional, every day focus.

News

Our continuous quest towards improving customer satisfaction

September 10, 2015

We have made key improvements to our collection services, customer support and laboratory operations in an effort to improve customer satisfaction.

We're There

Customer support improvements

June 10, 2015

Our new Interactive Voice Response system will provide newly updated options for all inbound calls into our 1-800-877-7484 customer support line.

News

Industry leadership – Exceptional service

June 2, 2014

The fifth and final driver in our series on drug testing industry leadership is Exceptional Service.

New to Drug Testing

New to drug testing: We’re there

April 23, 2014

We believe it’s not enough to simply deliver results, but instead we strive to be there for our clients through every step of the drug testing process.

New to Drug Testing

New to drug testing: Customer service

August 29, 2013

Our Customer Support Center is open twelve hours a day and is staffed by more than 30 representatives.

News

Positive recommendation

September 1, 2010

About six months ago, we switched from that other lab and we haven't had a problem yet.

News

Quest Diagnostics – By the numbers

June 24, 2010

How would you rate your drug testing laboratory on these four pillars of a solid provider? At Quest Diagnostics, we consistently strive to excel in these four key areas. Here's how...