Collections

When it comes to performing drug test collections, coverage is a critical component. At Quest Diagnostics we have more than 1,000 company-owned and operated Patient Services Centers located across the country. Additionally, more than 5,000 third-party sites fill out our network. And while these sites collection thousands of specimens each day, we have seen that on-site collection events at the place of employment are becoming increasingly popular.

We have more than 6,000 mobile collectors available to perform these events. Due to the increased logistical complexity of performing and on-site collection event, we do ask that all requests to schedule these events be received a minimum of five business days prior to the event date. With that said, to ensure your requested date, we do recommend providing as much advanced notice as possible. To receive more information or to schedule an on-site collection event, contact our Quest Diagnostics National Customer Support Center at 800-877-7484.

The information that follows outlines the facilities required as well as the instructions that the collector’s will be following.

In order to ensure the security and integrity of the collection process, restrooms must meet the following minimum requirements:

• Restroom must be dedicated to the collection event and not available to the general public during the event. The only individuals permitted in the restroom during the event are the collector and each individual donor.
• Single stall restrooms are preferred although multi-stall restrooms are permissible. If a multi-stall restroom is used, only one (1) stall will be used for the event as only one (1) donor is permitted in the restroom at a time. If multiple collectors are requested, there must be a dedicated restroom available for each collector. On average, one collector is able to complete approximately 6 to 7 donors per hour.
• Collectors will be responsible for securing the restroom prior to beginning any collection event and again between each donor. If any outside person enters the restroom between donors, the ExamOne collector must do a full inspection of the restroom and re-secure.

Listed below are the DOT’s 10 Steps to Collection Site Security and Integrity which all collectors must follow for all collections:

1. Pay careful attention to employees throughout the collection process.
2. Ensure that there is no unauthorized access into the collection areas and that undetected access (e.g., through a door not in view) is not possible.
3. Make sure that donors show proper picture ID.
4. Make sure donors empty pockets; remove outer garments (e.g., coveralls, jacket, coat, hat); leave briefcases, purses, and bags behind; and wash their hands.
5. Maintain personal control of the specimen and CCF at all times during the collection.
6. Secure any water sources or otherwise make them unavailable to employees (e.g., turn off water inlet, tape handles to prevent opening faucets, secure tank lids).
7. Ensure that the water in the toilet and tank (if applicable) has bluing (coloring) agent in it. Tape or otherwise secure shut any movable toilet tank top, or put bluing in the tank.
8. Ensure that no soap, disinfectants, cleaning agents, or other possible adulterants are present.
9. Inspect the site to ensure that no foreign or unauthorized substances are present.
10. Secure areas and items (e.g., ledges, trash receptacles, paper towel holders, under-sink areas, ceiling tiles) that appear suitable for concealing contaminants.