Collections

Winter Storm Impacts Collection Sites

by Aaron Atkinson on February 8, 2013

Due to the winter storm in the Northeastern United States, all Quest Diagnostics Patient Service Center collection sites in Connecticut, Massachusetts, Rhode Island and New Hampshire will close at noon today – Friday, February 8th – and will not reopen until Monday.

Hair Testing Supplies Stocked at Collection Sites

by Nicole Jupe on October 9, 2012

Quest Diagnostics is committed to being there for its clients by offering convenient, quality collection services. As a part of this commitment to excellence, we are pleased to announce that, effective this month, all Quest Diagnostics Patient Service Centers and Preferred Collection Sites that provide hair collections for drugs of abuse will begin stocking collection supplies at their facilities.

This change creates a number of important benefits for you:

  • Convenience.  Having hair testing supplies stocked at the collection site means that you no longer have to estimate, order and stock supplies.
  • Savings. You will no longer have to pay taxes on your hair collection kits, nor will you have to pay to ship the hair testing kits to your donors.
  • Paperless. By using eReq to order your test electronically, you will no longer need to provide paperwork and supplies to your donors.
  • Donor satisfaction. Not having to carry in the collection kit simplifies the process and improves the satisfaction of your donors.

Hair testing is the only drug-testing method available that provides up to a 90-day drug use history. To learn more, visit HairTesting.com.

Auditing Improves the Collection Process

June 5, 2012 Collections

As part of our quality assurance program for collection sites, we conduct different types of audits at several key collection points. Our Secret Shopper program features a Quest Diagnostics employee, who has a collection completed at a Patient Service Center or at a Preferred Collection Site. This highly trained employee then rates the entire collection [...]

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Committed to Collection Quality

May 29, 2012 Collections

Our national network of Patient Service Center (PSC) collection sites perform more than 125,000 drug test collections each month. As part of our commitment to quality, we continually strive to reduce the number of fatal flaw collections performed at these locations. Through investments in ongoing collector training, a secret shopper program that continually audits the [...]

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Restroom Requirements for On-Site Collection Events

July 5, 2011 Collections

When it comes to performing drug test collections, coverage is a critical component. At Quest Diagnostics we have more than 1,000 company-owned and operated Patient Services Centers located across the country. Additionally, more than 5,000 third-party sites fill out our network. And while these sites collection thousands of specimens each day, we have seen that [...]

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Reduce Wait Times – Online Scheduling

August 5, 2010 Collections

One of our primary goals as your workplace drug testing laboratory is to provide fast, convenient collection and testing options that fit into your donors’ schedule. With that in mind, we are happy to announce that with our online collection scheduling system, collection visits can now be booked more quickly and easily than ever. Donors [...]

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Onsite Collections

May 14, 2010 Collections

Thousands of our customers rely on our network of more than 1,000 Patient Service Centers for their specimen collection needs. But what you may not know is that we can bring the collection event into your company. We are pleased offer 24/7 Emergency and Scheduled Onsite collections. These mobile collection services offer the convenience of [...]

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