October 2009

Customer Satisfaction Results

by Aaron Atkinson on October 28, 2009

Each year we survey a portion of our customers to help us determine what we are doing well and what we should improve upon. The item that struck us this year is the fact that 84% of respondents indicated that they are likely or extremely likely to recommend Quest Diagnostics’ drug testing services.

If you have seen a positive return on your drug testing investment, perhaps it would make sense to introduce drug testing to your professional colleagues or business partners as a way that they can take steps to reduce absenteeism and turnover, while improving their workplace safety.

More than four out of five would recommend us. Would you?

Quest Diagnostics Observes Drug Free Work Week

by Aaron Atkinson on October 22, 2009

Each October, the United States Department of Labor observes Drug-Free Work Week. The purpose of Drug-Free Work Week is to educate employers, employees and the general public about the importance of being drug-free as an essential component of a safe and healthful workplace. Now in its third year, the annual campaign is a collaborative effort between the Labor Department, members of its Drug-Free Workplace Alliance and other public and private-sector organizations devoted to safe and healthy workplaces. However, all employers and employees are encouraged to participate.

The themes of Drug-Free Work Week have widespread relevance, according to a survey conducted by the Hazelden Foundation, a national nonprofit organization that helps people reclaim their lives from the disease of addiction. The Hazelden research found that while most human resources practitioners recognize substance abuse and addiction as among the most serious problems faced in today’s workplace, few companies proactively address these issues with their employees.

Drug-Free Work Week is a perfect time to remind employers and employees alike that reducing workplace alcohol and drug abuse is a crucial part of keeping workers safe,” said Elena Carr, drug policy coordinator at the Labor Department. “Of course, in a safe and healthful workplace, every week should be Drug-Free Work Week.”

Employers and employees in all industries can learn more about how to participate in Drug-Free Work Week and ways they can promote drug-free workplace messages – during the campaign and throughout the year – by visiting the Labor Department’s Working Partners for an Alcohol- and Drug-Free Workplace Web site at www.dol.gov/workingpartners.

Employer H1N1 Information

October 15, 2009 eNewsletter

At Quest Diagnostics, we are receiving a number of questions from our employer customers about how they should address the implications of the H1N1 influenza virus in the workplace. The information below is designed to educate employers and employees on what can be done to reduce the workplace risks associated with H1N1 influenza. The H1N1 [...]

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Direct Observed Collections

October 15, 2009 Collections

For the past month, Federally-mandated return-to-duty and follow-up drug test collections have been directly observed. If this rule affects your company, we want to let you know what we are doing to enable Preferred Collection sites to perform these collections with the expertise and efficiency that you have come to expect. – On our online [...]

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1000 eReq Collection Sites

October 15, 2009 Collections

This week we turned on the 1,000th collection site that can perform electronic drug test collections. The network and its convenience continue to grow. Check out our map to see how many sites are live in your city.

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